Privacy Policy

1. Introduction

Your privacy matters to Fasto Travels Limited (the “Company”, “we”, “Fasto”, or “us”).

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at https://www.fasto.bike/, or the Fasto mobile application (collectively, “Fasto Platform” or “Fasto App”).

The terms “you” and “your” refer to the user of the Fasto Platform. The term “Services” refers to any services offered by Fasto /You whether on the Fasto Platform or otherwise.

Please read this Policy before using the Fasto Platform or submitting any personal information to Fasto. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the Fasto Platform.

By using the Fasto Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Fasto Platform.

If you have questions about this Privacy Policy, please contact us through the email address provided on our website and/or Mobile Application.

2. Overview

This notice applies to users of Fasto services anywhere in the world, including users of Fasto’s apps, websites, features, or other services 

Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:

1. “Driver” means independent third-party vehicle operators or riders who wish to offer services on the Fasto Platform to a User.

2. “Co-branded Services” shall have the meaning assigned to the term in paragraph D(c) hereto.

3. “Customer” shall mean a person who wishes to receive the services of the Captains on the Fasto Platform. 

4. “Device” shall mean computer, mobile, or other device used to access the Services.

5. “Device Identifier” shall mean the IP address or another unique identifier for the Device.

6. “Mobile Application” shall mean the application provided by us on the Device to access the Services.

7. “Mobile Device Information” shall have the meaning assigned to the term in paragraph B(e) hereto.

8. “Promotion” shall mean any contest and other promotions offered by us.

9. “Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.

10. “Third Party” shall mean a third-party service provider.

11.  “Usage Information” shall have the meaning assigned to the term in paragraph 3(B)(a) hereto.

 

3. Data Collection and information use

A. Information provided to us

We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for a lawful purpose connected with our Services and necessary to be collected by us for such purpose.

Information you give us – This includes information submitted when You:

• • Create or update the Fasto account which may include your Email ID, Name, Address, Mobile Number, Gender, Date of birth, Login name, and Password.

  • Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, etc.

  • Correspond with Fasto for customer support.

  • Report problems for troubleshooting.

  • If you sign up to use our Services as a vendor or Driver, we may collect location details, profile picture, copies of government identification documents and other details, vehicle-related documents such as insurance, pollution certificate, etc, and such other documents which evidence the health or fitness of the vehicle to provide Services on the Fasto Platform, call and SMS details.

  • We collect background checks and identity verification information of the driver. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Driver’s behalf. 

  • In case you sign up as a Driver, enable features that require Fasto’s access to other applications on Your Device aiming to prevent fraud towards the Customers.

  • If you sign up to use our Services as an employee or as a stakeholder of a third party to whom the Company has an arrangement and has offered discount coupons/ or extended certain promotional offers, the Company may share any information provided by you with such third party to be utilized by them for limited internal business purposes only.

B. Information we collect as you access our service

1. In addition to any Protected Information or other information that you choose to submit to us, we and our third-party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.

2. Usage Information may be collected using a cookie. If you do not want the information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and the use of third-party cookies is not covered by our Privacy Policy.

3. Location data:

   • Driver: Fasto collects location data when the Fasto App is running in the foreground (the app is open and on-screen) or background (the app is not in use) of their mobile device. Fasto collects location data only when the Driver has enabled the icon “Go Online” on the Fasto App.

   • Customers: We collect precise or approximate location data from the users’ mobile devices if they enable us to do so. Fasto collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including improving pick-up locations, enabling safety features, and preventing and detecting fraud. Fasto collects the Drivers’ location data, and links location data collected during a trip with their Customer’s account, even if the Customer has not enabled us to collect location data from their device. This enables us to offer services to the Customers like receipt generation and customer support.

4. Information Third Parties Provide about you:

   We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.

5. Information collected by Mobile Application

   1. Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to such Mobile Applications.

   2. When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:

      • Your preferred language and country site (if applicable)

      • The manufacturer and model of your mobile device

      • Your mobile operating system

      • The type of mobile internet browsers you are using

      • Your geolocation

   3. Information about how you interact with the Mobile Application and any of our websites to which the Mobile Application links, such as how many times you use a specific part of the Mobile  Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application

   4. Information to allow us to personalize the services and content available through the Mobile Application

   5. Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.

   6. If you are a vendor or a Driver, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details, chats, location, and address details.

C. Use of the information collected 

1. Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.

2. Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.

3. We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.

4. We use your Internet Protocol (IP) address to help diagnose problems with our computer server and to administer our website (s). Your IP address is used to help identify you but contains no personal information about you.

5. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.

6. We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigate fraud, chargeback, or other matters.

7. We provide some of your Protected Information (such as your name, pick-up address, and contact number) to the Driver who accepts your request for transportation so that the Driver may contact and find you.

8. In the case of the Customers, we use the geo-location information for various purposes, including for such Customers to be able to view the Drivers in your area that are close to your location to provide services to You, to automatically fetch your location when you open the Fasto App, for the Drivers to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety.

9. In the case of the Drivers, we use the geo-location information (only when the Driver activates the icon “Go Online” on the Fasto App) for the Drivers to receive orders close to their location even when the  Fasto App is not in use or closed, to enable the Customers to track the distance of the Driver from their location for pick up, to share the exact location for the safety of the Customers.

10. In addition, we may use your Protected Information or Usage Information that we collect about you: (a) to provide you with information or services or process transactions that you have requested or agreed to receive including sending you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (b) to enable you to participate in a variety of the Service’s features such as online or mobile entry sweepstakes, contests or other promotions; (c) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; (d) for internal business purposes; (e) for inclusion in our data analytics; and (f) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

11. We do not use the information collected from you for targeted advertising.

D. How and when do we disclose information to third parties

We do not sell, share, rent, or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:

1. When you agree to receive information from third parties

   You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

2. Third-Party providing services on our behalf

   As You access and use our services, we collect certain information from You, including but not limited to, phone numbers, email addresses, device make-details, and IP addresses. By accessing and using the Services, You expressly consent to the sharing and disclosure of your information so collected, with our third-party service providers, business partners, and agents. For example, your information may be shared with third-party services like PayPal or Stripe to ensure fraud prevention and a better checkout experience. Please refer to the such third-party privacy policy for more details before using their services on the Fasto Platform.

   We use third-party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Service’s features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including is required to ensure the same level of data protection as us and is obligated not to disclose or use Protected Information for any other purpose.

   Analytics Third Party may set and access their own cookies, web beacons, and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.

   We use a third-party hosting provider who hosts the support section of our website and chats support. Information collected within this section of our website by such third parties is governed by our Privacy Policy.

3. Co-Branded Services

   Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as credit houses, loan providers, sponsors, and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to provide your information to both us and the third party. Further, if you sign in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.

4. Contests and Promotions

   We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice, and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.

5.  For legal reasons or in the event of a dispute

   We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer, and disclose your information (including Protected Information, IP address, Device Information, or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate:
   (i) to satisfy any applicable law, regulation, subpoena, Governmental request, or legal process
   (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof
   (iii) to protect the safety, rights, property, or security of the Company, our Services, or any third party
   (iv) to protect the safety of the public for any reason;
   (v) to detect, prevent or otherwise address fraud, security, or technical issues 
   (vi) to prevent or stop an activity we may consider to be or to pose a risk of being, an illegal, unethical, or legally actionable activity.

6. When you share information

   Protected Information may be collected and shared with third parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with, or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your ride that you choose to share with others through features which may be provided on our Services. This uploaded, shared, or transmitted content will also be subject to the privacy policy of the email, online community website, social media, or other platforms to which you upload, share, or transmit the content.

7. Business transfer

   We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries, and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information:
   (i) to a subsequent owner, co-owner, or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

8. Market study and other benefits

   We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conducting data analysis, determining and customizing product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.

E. Socialmedia features and widgets

The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different website. These other websites may send their own cookies to you, independently collect data or solicit Protected Information, and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party websites or applications before submitting any Protected Information to third parties.

F. Information collected by Drivers

This Privacy Policy shall not cover the usage of any information about you which is obtained by the Driver while providing you a ride on a bike booked using the Services, or otherwise.

If you are a Driver, we may share your name, vehicle number, driving license number, phone number, and profile picture, tracking details with our customers to provide them with the services.

G. Security

The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

4. Changes to the Privacy Policy

We may occasionally update this notice.

With due time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.